From Insight to Action: Agentic AI in Telecom Change Management

In complex operations, the hardest part isn't spotting pdeciding whatto do, fast, with incomplete information. In this session, we explore how agentic AI is transforming change management in telecom, moving from long, rule-based conflict lists to prioritized, explainable recommendations that surface risk and impact before a decision is made. Using a real-world example, we'll show how intelligence layered onto existing systems empowers smarter, faster choices - keeping people firmly in the loop. A practical look at AI in practice, and where leaders can take it next.

Deepika Chanamolu is a Director on the AI & Data team at Incedo, working at the intersection of telecom domain expertise and applied AI to bring agentic AI solutions into production across network operations. She brings more than two decades of telecom experience, including nine years at Verizon spanning RF engineering, network planning, wireless assurance, operations, and network implementation, with a later focus on AI-enabled analytics and cloud migration. A longtime member of the Women's Wireless Leadership Forum, Deepika is passionate about advancing and mentoring women in telecom.

Joshua Gebhardt is a Vice President at Incedo, leading commercialization and go-to-market strategy for the company’s AI, data, and product portfolio, with a focus on telecommunications solutions. With more than 15 years of experience spanning AI, analytics, cloud, SaaS, and enterprise technology, he has held leadership roles at SAP Concur, Talend, Twilio, and Qlik. Joshua specializes in translating emerging technologies into scalable business outcomes, helping organizations leverage data and AI to drive transformation, innovation, and measurable value.